Track your order

Track Your Order - ebaystoremall.shop

Thank you for shopping at ebaystoremall.shop! We want to make sure you can easily track your order every step of the way. Below is everything you need to know about how to track your order.

1. How to Track Your Order

Once your order has been processed and shipped, we will send you an email with your tracking number and a link to the shipping carrier's website. You can use this tracking number to check the status of your order.

• Step 1: Check your email for the shipping confirmation and tracking details.
• Step 2: Click on the tracking link or go to the shipping carrier's website.
• Step 3: Enter the tracking number provided to see real-time updates on the location and estimated delivery date of your package.

2. Tracking Information Not Received

If you have not received a tracking number or shipping confirmation email within 2 business days of placing your order, please check your spam/junk folder to make sure the email didn’t end up there. If you still can't find it, contact us at support@ebaystoremall.shop, and we'll provide you with your tracking information.

3. Order Status Updates

Here are the common status updates you might see when tracking your order:

• Shipped: Your order has been shipped and is on its way to you.
• In Transit: Your package is currently in transit to its destination.
• Out for Delivery: Your package is on its way to be delivered to you today.
• Delivered: Your order has been successfully delivered to the address you provided.
• Exception: There may be an issue with the delivery, such as an incorrect address or weather-related delay. Please contact the carrier or us for more information.

4. What to Do If Your Order Is Late

If the tracking status shows that your order has not arrived on time, don't worry! Sometimes shipping delays happen due to various reasons such as weather or high demand during busy seasons. Please allow an additional 2-3 business days for the package to arrive. If your order is still not delivered after this time frame, please contact us, and we will assist you in resolving the issue.

5. Tracking Issues

If you encounter any issues with tracking, such as incorrect tracking information or your package not showing up in the tracking system, please reach out to us immediately at support@ebaystoremall.shop. We will work with the shipping carrier to resolve any issues and ensure you receive your order as soon as possible.

6. Lost or Damaged Packages

If your order is lost or damaged in transit, please contact us within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue and either send a replacement or process a refund for you.

7. Contact Us

If you have any questions or need help with tracking your order, feel free to contact our customer service team:

• Email: support@ebaystoremall.shop
• Phone: +3465580500

We are here to assist you and ensure that your order arrives safely and on time!