Return & Refund
Return & Refund Policy - ebaystoremall.shop
At ebaystoremall.shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free return and refund policy to ensure a positive shopping experience.
1. Return Eligibility
We accept returns on most items purchased from ebaystoremall.shop within 30 days from the date of receipt. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- The item must not be a final sale, clearance, or non-returnable item. These items are clearly marked on our website.
- You must provide proof of purchase (order number or receipt) when requesting a return.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@ebaystoremall.shop or call us at +3465580500 with your order number and details of the product you wish to return.
- Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) number and provide you with the return shipping instructions.
- Ship the Item Back: Once you have received the RMA number, carefully package the item and ship it back to us. You are responsible for the return shipping costs unless the return is due to an error on our part (damaged or incorrect items).
- Processing the Return: After we receive the returned item and verify its condition, we will process your refund or exchange request.
3. Refunds
Refunds will be processed once the returned item has been received and inspected. The following conditions apply:
- Refund Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.).
- Processing Time: Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.
- Restocking Fees: We do not charge restocking fees for returns, unless the item is returned in damaged or used condition.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return procedure and place a new order for the item you wish to receive. You will be refunded for the original purchase once the returned item has been received.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately within 7 days of receiving the product. We will arrange for a return and send you a replacement or issue a full refund at no additional cost to you. Please provide photos of the damage or defect to help expedite the process.
6. Non-Returnable Items
Some items are not eligible for return, including but not limited to:
- Items marked as “final sale” or “clearance”
- Perishable goods (such as food or consumables)
- Personal care or hygiene products
- Gift cards
7. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account or payment provider first. If there is no update, please contact us at support@ebaystoremall.shop, and we’ll assist you in resolving the issue.
8. Customer Support
If you have any questions or need assistance with a return or refund, our customer service team is here to help. Please don’t hesitate to reach out:
- Email: support@ebaystoremall.shop
- Phone: +3465580500
At ebaystoremall.shop, we strive to ensure that every customer is satisfied with their purchase. If you need any help with your return or refund, our team will guide you through the process. Thank you for shopping with us!
